Air India Express Web Checkin - Step by Step Guide
📋 Before You Start
Requirements: PNR/Booking Reference + Last Name
Domestic Flights: 48 hours to 1 hour before departure
International Flights: 48 hours to 2 hours before departure
Group Limit: Up to 9 passengers at once
Not Available For: Codeshare flights, special assistance requirements
Visit Air India Express Checkin Page
Go to Air India Express Web Checkin or click "Check-in" from the homepage.
🔍 Finding Air India Express Web Checkin
On the Air India Express homepage, look for the "Check-in" or "Web Check-in" button in the main navigation area. It's typically displayed in Air India Express's signature orange branding alongside other key services like "Book", "Manage", and "Experience".
Enter Booking Details
Enter your PNR (booking reference) and passenger's last name exactly as shown on your ticket
📝 Air India Express Booking Details Format
PNR Format: 6-character alphanumeric code from your booking confirmation (e.g., IX1234, ABC123)
Last Name: Passenger's surname exactly as printed on eTicket
Case Sensitive: Enter names exactly as they appear in your booking
International Routes: Special focus on Gulf and Middle East destinations
Pro Tip: Copy-paste PNR from confirmation email to avoid typing errors
⚠️ Common Problem: "Unable to retrieve booking"
Causes: Wrong PNR format, typos in last name, codeshare flight, booking too recent
Solutions: Check booking confirmation email, verify name matches eTicket exactly, wait 2-4 hours if booking just made, contact customer service for codeshare flights
Select Passengers and Services
Choose which passengers to check-in and add any additional services
👥 Air India Express Passenger Selection
Group Check-in: Check-in up to 9 passengers at once
Infant Handling: Infants automatically checked in with parent/guardian
Individual Selection: Option to select specific passengers for check-in
Service Options: Seat selection, meals, baggage during check-in process
⚠️ Common Problem: "Passenger not eligible for web check-in"
Causes: International flight document verification needed, special assistance requirements
Solutions: Use airport check-in counters, arrive 3 hours early for international flights, contact customer service
Seat Selection (If Available)
Choose preferred seats from available options
💺 Air India Express Seat Selection
Seat Types: Economy seats with standard configuration
Pricing: Varies by route and seat location
Free Options: Limited free seats may be available
Premium Seats: Extra legroom seats for longer international routes
Gulf Routes: Special seat configuration for popular Middle East destinations
⚠️ Common Problem: "Seat map not loading"
Causes: Aircraft configuration changes, technical issues, route-specific restrictions
Solutions: Skip seat selection and get assigned at airport, try mobile app, contact customer service
Complete Checkin & Get Confirmation
Finalize check-in and receive boarding pass or confirmation slip
🔍 Important: Domestic vs International Differences
Domestic Flights: Full e-boarding pass issued immediately
International Flights: Confirmation slip issued, collect boarding pass at airport counter
Document Verification: International passengers must still visit check-in counter
Gulf Routes: Additional verification may be required for UAE, Qatar, Saudi Arabia routes
🎫 Air India Express Boarding Pass Options
Domestic Travel:
• Download PDF boarding pass
• Email boarding pass
• Save to mobile wallet
International Travel:
• Receive confirmation slip via email
• Collect actual boarding pass at airport counter
• Must arrive for document verification
✅ Success! Your Air India Express Checkin is Complete
Next Steps for Domestic:
1. Save boarding pass to phone and print backup
2. Arrive 90 minutes before departure
3. Drop bags at designated counter if needed
4. Proceed directly to security
Next Steps for International:
1. Save confirmation slip
2. Arrive 3 hours before departure
3. Visit check-in counter for document verification and boarding pass
4. Complete immigration and security procedures
Air India Express International Flights
🌍 International Flight Special Requirements
Popular Destinations: Dubai, Kuwait, Abu Dhabi, Doha, Muscat, Bangkok, Singapore
Document Requirements:
• Valid passport (6+ months validity)
• Valid visa for destination country
• Return/onward ticket (if required)
• COVID vaccination certificate (if required)
Check-in Process: Web check-in for convenience + airport counter for documents
Airport Arrival: 3 hours before international departure
✈️ Air India Express Route Network
Gulf Routes (Most Popular):
• UAE: Dubai, Abu Dhabi, Sharjah
• Saudi Arabia: Riyadh, Dammam, Jeddah
• Qatar: Doha
• Kuwait: Kuwait City
• Oman: Muscat
Southeast Asia:
• Thailand: Bangkok
• Singapore: Singapore
• Malaysia: Kuala Lumpur
📋 International Check-in Process
Step 1: Complete web check-in 48 hours to 2 hours before
Step 2: Receive confirmation slip via email
Step 3: Arrive at airport 3 hours before departure
Step 4: Visit Air India Express check-in counter
Step 5: Present documents for verification
Step 6: Receive actual boarding pass
Step 7: Complete immigration and security
Most Common Air India Express Checkin Problems & Solutions
Problem 1: "Web checkin not available for international flights"
Clarification: Web check-in IS available for international flights, but only issues confirmation slip
Solutions: Complete web check-in for convenience, but still visit airport counter for boarding pass and document verification
Problem 2: "Codeshare flight check-in issues"
Causes: Air India Express operates some codeshare flights with partner airlines
Solutions: Check which airline actually operates the flight, use operating airline's check-in system, contact customer service for clarification
Problem 3: "Gulf route document complications"
Causes: Complex visa requirements for UAE, Saudi Arabia, Qatar routes
Solutions: Verify visa requirements before travel, carry all required documents, arrive extra early at airport, use premium check-in if available
Problem 4: "Group booking check-in failures"
Causes: Large group bookings may have restrictions, special handling required
Solutions: Check-in smaller groups of 9 passengers max, contact customer service for groups of 10+, use airport counters for very large groups
Air India Express Mobile App Checkin
📱 Air India Express Mobile App
Download: "Air India Express" app from Play Store/App Store
Key Features:
• Mobile check-in for domestic and international flights
• Digital boarding pass storage
• Flight status updates and notifications
• Seat selection and service additions
• Multilingual support for Gulf route passengers
📲 Mobile App Check-in Process
Step 1: Download and install Air India Express app
Step 2: Open app and navigate to "Check-in" section
Step 3: Enter PNR and last name
Step 4: Select passengers and seats (if applicable)
Step 5: Save boarding pass/confirmation to phone
International Note: Still need to visit counter for document verification
Air India Express Baggage Information
🧳 Air India Express Baggage Allowance
Cabin Baggage: 7kg hand baggage included
Checked Baggage: Varies by route and fare type
Gulf Routes: Generous baggage allowance for popular destinations
Additional Baggage: Can be purchased online or at airport
Drop-off Timing: 90 minutes before domestic, 3 hours before international
💼 Route-Specific Baggage Policies
Gulf Routes: Higher baggage allowance due to passenger demographics
Southeast Asia: Standard international allowance
Domestic Sectors: Limited baggage on connecting domestic flights
Online Purchase: Cheaper to add baggage online than at airport
Air India Express Customer Support
📞 Air India Express Contact Details
Phone: 1800-180-1407 (Toll-free)
International: +91-484-2611407
Email: feedback@airindiaexpress.in
Website: airindiaexpress.com → Support section
Social: @FlyWithIX (Twitter), @AirIndiaExpress (Facebook)
🕒 Customer Service Hours
Phone Support: 24/7 for flight emergencies
General Queries: 6 AM - 10 PM daily
International Support: Enhanced support for Gulf route passengers
Airport Counters: Available 3 hours before international flights, 90 minutes before domestic